Terms of Sales
Thank you for your interest in our products! You will find below the General Conditions of Sale applicable to your purchase, which aim to explain your rights. If you have any questions, do not hesitate to contact us, we will be happy to explain their operation. We hope your shopping will run smoothly!
These Terms and Conditions of Sale apply when you place an order with MAYFURS on mayfurs.com.
We sell products in different countries, so these General Conditions of Sale are intended to apply worldwide. However, it is possible that additional laws apply depending on the country where you live. We comply with these applicable laws, and no provision of these Terms and Conditions of Sale shall be construed as limiting your rights, if the laws in question provide you with greater rights than those set forth in the terms presented herein.
By accepting these General Conditions of Sale, you understand and agree that any order, purchase or transaction is exclusively between the Company and the Customer.
When you receive an order confirmation from us, this means that your order has been accepted and a purchase contract has been completed. We recommend that you keep the order confirmation for any future contact with us. We may reject an order for various reasons, for example if you provide incorrect personal data or if you have a debt non-payment liability.
Until receipt of this confirmation from us, you have the option to cancel your order. In this event, we will refund any payment made by you or your credit or debit card company.
We can cancel an order in case of out of stock concerning the products ordered. We then refund any amount paid and inform you of the existence of equivalent products if they are available.
The ordered products remain our property until we have received full payment corresponding to their sale.
Customer information, etc.
You are responsible for the accuracy of the personal data you provide to us.
The prices listed on the website apply to orders placed on the website. All prices are in the currency indicated on the website and include VAT when specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless otherwise stated on the Website, prices do not include the payment or shipping charges, which are shown separately. Also note that local charges (such as currency conversion fees, credit or debit card fees, sales taxes, customs duties, etc.) may apply, depending on your local regulations. country of residence. These costs are at your expense and will not be reimbursed by us.
We may occasionally offer, for specific products, conditions more favorable than those indicated by the General Conditions of Sale, for example, with regard to the right of withdrawal or free returns. These more favorable conditions are only valid for a limited time, until the products concerned are out of stock, and can be canceled at any time. In case of withdrawal, the General Conditions of Sale will apply again in their entirety.
Shipping and delivery
Products in stock are usually provided within the time period indicated on the website. The estimated delivery time of an order is indicated in the description of each product. In case of delay in the delivery, we will inform you and continue to follow up your order. You can cancel the order if the delivery is delayed by more than 30 days and you are not responsible for the delay.
Depending on the delivery method you choose, you may be asked to go to a specific delivery location to pick up the order. You must arrive there within the time specified in the delivery notice. If you do not collect the delivery on time, additional charges may apply and the order may be returned to us at your expense. The estimated delivery time of an order is indicated in the description of all of our products. We are not responsible for delays from our carrier for the delivery of your packages, nor for losses. We are not responsible for packages lost by the carrier, in case of delay in the design of your products, we will inform.
Right to retract
Our products are made to order. We offer you the possibility of canceling your order by notifying us by email within 12 hours of payment for the products ordered. Beyond that, the product will be in production and we cannot cancel the order. Without return by email from us, we consider that no email has been sent and that we have not been informed of the cancellation of the order. Your email must indicate your name, physical address, email address, order number and a description of the products subject to withdrawal.
When you make a withdrawal, we refund the price. Refunds will be made using the same payment method that you use to pay for canceled products, unless otherwise agreed.
Warranty and complaints
The order confirmation constitutes the warranty certificate. Our warranty covers only original construction faults, and therefore does not cover faults appearing as pendant or after modifications to the function or appearance of the products, such as reconstruction, improvement or any other modification of the products. .
You have the possibility of making complaints concerning products considered to be defective according to the applicable consumer protection legislation for a period of 2 years (or any additional period provided for by applicable law) from receipt of the products. You must then inform us of your complaint by indicating your name, physical address, email address, order number and a description of the products that are the subject of the complaint. You must therefore make the complaint as soon as possible after the discovery of the defect. Any complaint made within two months of the discovery of the defect will no longer be considered as registered within the time limits.
In the presence of defective products, we will refund you in accordance with the applicable legislation concerning consumer protection and will bear the cost of returning the products. We strive to make these refunds within 30 days of receiving a complaint and identifying the need for a refund, but this period may be longer depending on the nature of the product. We strive to comply with recommendations related to defective products issued by the national consumer protection authorities. Refund will be made using the same payment method as that which you used to pay for the order of the products concerned by the claim, unless otherwise agreed.
Limitation of Liability
Insofar as the applicable law does not mention contrary provisions, our responsibility is limited to direct damages and in no case to indirect damages, such as loss of income, etc.
Intellectual property rights
Mayfurs.com website and its content belong to us or to our licensors and are protected by laws relating to intellectual property and marketing. This means that brands, company names, product names, images and graphics, site design, layout and information about products, services and other content should not be copied or used without our prior written permission.
We reserve the possibility that our website may contain errors, for example errors concerning images or typographical errors, in particular errors in product descriptions or technical specifications, inaccurate prices or incorrect information concerning the availability of a product in stock. We are entitled to correct any obvious error and to modify or update the information published on the site at any time.
The images on the site www.mayfurs.com are unique provided for illustration purposes and do not constitute a guarantee of the exact number of products that you could receive when placing an order, nor of the exact appearance, of the operation or the origin of the products.
Modifications of the general conditions of sale
We are sensitive to modify these general conditions of sale at any time. We will then publish the modified general conditions of sale on our website, which will not take effect until you have accepted them (on the occasion of a new order or when consulting the website).
In the event of a dispute, we endeavor to respect any decision taken by the national consumer protection authorities.
Any dispute relating to the interpretation or application of these general conditions of sale will be governed and interpreted under the laws of the country or state where we operate and will be subject to the non-exclusive jurisdiction of the Court of the place of our company. "Non-exclusive jurisdiction" means that you have the opportunity to file a claim against us in another country if applicable law permits.